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Title Design Doo-FAQ
Posted by Admin Staff (ip:)
  • Date 2013-02-27
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1) DESIGNDOO RELATED QUESTIONS

 

* In what country are Designdoo scissors made in?

All Designdoo scissors in our Damascus(416 layers) is forged made in USA and the other Collections are forged and made in Japan. Designdoo scissors from our Collection and accessories are made and finished in South Korea and Japan and designed in AustraliaJapanSouth Korea  

Wherever the Designdoo scissors are manufactured or finished they must meet high standards of steel quality and craftsmanship.

  • What type of steel is used to make Designdoo Scissors?

We only choose the very highest types of Japanese steel to make Designdoo scissors.

Some examples are USA Damascus(416 layers) Takefu Japan VG-10.VG-1 Japan forged V10 Hitachi Japan Super cobalt ATS-314 and Japan forged ATS-314. These are the "ferrari" steel types for hair cutting shears.

There is a reason why we put "Precious metal" on our logo. This is because we only
choose the VERY HIGHEST possible grades of steel to make our shears.

Where is the Designdoo scissors  head office?

DESIGNDOO AUSTRALIA (HEAD OFFICE OF DESIGNDOO)
DESIGNDOO HAIRDRESSING SCISSORS INTERNATIONAL

Manager- ANDY SEO
G6. 133 MARY ST. BRISBANE. QLD. 4000. AUSTRALIA
TEL: 07 3172 1173 Mobile phone: 0411 577 038
International Mobile phone: +61(0)411 577 038
International TEL+61 (0)7 3172 1173
TEL+61 (0)433 564 321 E-MAIL ukhair@naver.com
Kakaotalk ID:designdooau
Home page http://www.designdooscissors.net

 

Design Doo Korea (KOREA OFFICE OF DESIGNDOO)

Company: Design Doo Korea (Distribution center) Ceo : Duri Oh

Address: 209-34 Jang-dong Daedeok-gu Daejeon South Korea (post code 306-110)

E-mail: dhenfl83@gmail.com Manager: Duri Oh (dhenfl83@gmail.com)

TEL- 82-70-8065-4787

Home page http://www.designdoo.net

Business license Number: 314-18-95468 Online Business license Number: 2007-238

 

Design Doo Korea (Distribution center)

Design Doo Korea (Distribution center)

Address: 106 Dong 703 Ho, Chilbo Village 6 Danji ,1100 Geumgok-dong, Gwonseon-gu, Suwon-si, Gyeonggi-do, Korea

 

Manager:Jung Soon Seo 

Phone: 82-10-6768-1347 

E-mail: chd134@hanmail.net







  • Do Design doo products come with a lifetime warranty?

Yes. Aside from a 6-month satisfaction guarantee we also offer a lifetime warranty with every Designdoo product purchased from us. All Designdoo scissors are carefully welded part by part and hand honed for absolute best performance and durability.

Designdoo products are made from quality parts and guaranteed to work free of faulty workmanship and parts for life.
Our scissors are designed to last and be sharpened over and over.

scissors that have been abused damaged by a non-authorized sharpener scissors that have been poorly maintained misused and/or over-worn will not be covered.

It is extremely important to care for your scissors and maintain them as outlined in the care guide in order to received service.

  • Is there a refund/exchange policy?

Exchange/Return guidelines

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

Exchange/refund procedure
For exchanges/refund the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code the order number and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition which includes tags and any packaging. Also you need to include a note of your order number name and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company.

3)We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size color etc.)
-you are returning shoes bags or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4)If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material

 

* Items Return Address

 

Design Doo Korea (Distribution center)

post code 16397

Address: 103 Dong 1304 Ho, 67, Hoban Verdium the first apartment.  Maegok-ro, Gwonseon-gu, Suwon-si, Gyeonggi-do, Republic of Korea


Manager:Jung Soon Seo 

Phone: 82-10-6768-1347 

E-mail: chd134@naver.com

Top
Refund guidelines

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

2) PLACING YOUR ORDER RELATED QUESTIONS

  • When can I expect to receive my order?

Shipping guidelines

- Shipping method: EMS(Korea post)
- Shipping Area: Worldwide (Not available- Hong Kong China Taiwan)
- Delivery time: 5-10 business days from payment (Same day shipping is not available) this time frame is NOT guaranteed

Please take into consideration that some products may take additional time for delivery and processing.


- Shipping Cost
Shipping to Worldwide (Not available- Hong Kong China Taiwan)
For purchases over 300 USD: Free shipping
For purchases less than 300 USD: Shipping cost of 30 USD is charged.

Shipping to other destinations: EMS Shipping costs are automatically charged.
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping customs etc.) will be deducted from the refund.

 

International Buyers – Please Note:

Import duties taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

 

It will be marked merchandise values below value on the Customs Declaration

 

1 pair scissors-USD $95

2 pair scissors-USD $190

3 pair scissors-USD $285

4 pair scissors-USD $380

5 pair scissors-USD $475

 

And mark items as "Business Samples"

 

If you want to change the purchase products value or normal purchase products value. please leave a message for delivery overseas at the time of delivery. Or leave your massage on the “Q&A” board ASAP.

 

What if I am not happy with my purchase?

 

Exchange/refund procedure
For exchanges/refund the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

All orders MUST be shipped back within 7 days of purchase in order for us to issue an exchange.

  • What forms of currency do you accept?

All listed prices and payments are in US dollars.
However this does not mean that you cannot place your order if your currency is not US dollars. You can place your order and pay with any major credit card and your payment will be converted to US funds in real time using the latest rates. There will be no additional fees for the transfer.
To see the latest US to foreign currency exchange rates please visit www.xe.com

  • Are all your products unused / brand new?

Yes. All merchandise is absolutely new and factory fresh. We do not sell refurbished or used merchandise.

  • How do I choose what shears to buy?

Start with a good quality of steel. Inexpensive scissors will actually cost you more in the long run by more frequent sharpening requirements. Besides they are more difficult to use and will not give the results you want in a professional hair style. Next make sure they fit your hand. Unless you are using a long blade for a specific cut a blade that is too long will cause excess fatigue and the risk of cutting yourself. Then look for a handle style that feels good. Your shears should not cause strain or stress to your hand thumb wrist or forearm while cutting. If you already experience pain in your working hand or you feel like you may experience pain in the future buy a shear that is ergonomic.

  • Why did my credit card get declined? What should I do now?

We are not able to provide specific reasons for why a purchase transaction was declined.
Some possible causes for being declined we suggest you investigate would be
insufficient funds and an error in the verification of your personal information. Our merchant account PayPal does positive address verification on your credit card information to help protect your purchase transaction; if an error was made in entering the address your transaction may be declined. There may also have been a problem contacting your card issuer. Please either contact PayPal at www.PayPal.com or contact your card issuer for further information.

  • Did you get my order?

After submitting you order you will receive a receipt from our merchant account PayPal confirming payment to us along with a receipt number. If you received this email then we have received your order.

Shortly after we will send you an order confirmation email with your order number shipping schedule and further info on your order if any.

If you did not get an order confirmation email right after placing your order no need to worry. It is possible that we haven't sent it yet the email is in transit or you have entered an incorrect email address when placing your order or you may have email blocking (spam) software installed.

If you are still unsure call us feel free and we will be glad to help you.

  • I made a mistake on my order what should I do?

If you have made an error on your order please contact customer service as soon as possible. Errors must be handled by 12 noon eastern. After this time your order will more than likely have already been shipped since we ship daily.

  • Do you offer quantity discounts?

Yes we do!!

If you want to purchase more than one product. please Click on the "package" from the product category You can purchase the product by selecting 2-4pair of scissors If you choose to purchase the product in the window the discount is calculated automatically.

If there are no products to want to buy in this category OR more than 4 pair of scissors
we will make a personal purchase payment category all of our products
please leave your massage on the “Q&A” board

*When you purchase two pair of scissors.we will give you 10% discount from the normal price

*When you purchase three pair of scissors.we will give you 15% discount from the normal price

*When you purchase three pair of scissors or more than three pair of scissors  .we will give you 20% discount from the normal price

  • Can you bill us or have terms?

Sorry not at this time. We accept credit cards money orders and checks. On special circumstances we can also accept direct bank wire transfers.

  • When will my credit card be charged?

Your credit card will be charged as soon as you complete checkout.

  • Do you ship outside the USA and Australia?

Yes. We ship worldwide(Not available- Hong Kong China Taiwan) but limit our sales to regions with exclusive distributors. If you are unable to purchase from us please contact us for a list of distributors in your country so you can purchase directly in your area.

We may also reject your order if you purchased from within a territory that is a part of our distributors.

  • Do you ship to APO/FPO military addresses?

Yes. We ship to APO/FBO addresses.

  • Do you sell spare parts?

Yes. we do sell parts for our shears but they are not listed on our website. If you need any parts

please leave your massage on the “Q&A” board

Is your product available through any distributors or resellers?

Yes. Designdoo scissors has many distributors covering countries worldwide; if you would like information on purchasing from a local distributor or would like to become one please leave your massage on the “Q&A” board 

  • Are volume or academic discounts available?

Yes. Volume discounts are available but with some restrictions. Please leave your massage on the “Q&A” board

3) SHIPPING RELATED QUESTIONS

  • How long will it take for my order to arrive?

Most orders usually take about 5-10 days business days to arrive with standard shipping.

 

Will I receive a tracking # once my order has been dispatched?

Yes. We will email you the tracking # once your order has been shipped. If you do not have an email address you can call us one day after your order for your tracking #.

  • Where can I upgrade shipping?

During check out.

4) ORDER STATUS RELATED QUESTIONS

  • Has my order shipped?

If you received an email with a receipt number after placing your order then your
order has been shipped or will be shipped according to the scheduled shipping date
mentioned on that email. All orders ship within 24 hours unless it’s a weekend or
holiday in that case it will ship the next business day. If for any reason your order does not ship as per the date mentioned on the order confirmation email we will contact you immediately.

  • I haven't received my order what’s going on?

If you received an email with a receipt number after placing your order then your
order has been shipped and is on the way. Please remember we always ship
promptly within 24 hours of receiving your order unless it’s the weekend or a holiday
in which case we ship the next business day. If for any reason there was a
problem or your order was not shipped we would have notified you. If you weren't
contacted regarding a problem with your order then your order is on the way and will
arrive shortly. You can also call us for your order status.
Your patience is much appreciated.
I left enough time as stated in the above question but my order has still not arrived!

When you shop with us we go the extra mile to make sure you receive what you paid for and you are 100% satisfied even in difficult situations. We understand that it can be frustrating to wait on a tool needed for professional work. We promise you that we will not let you down and work with you to our best effort. Once in a long while we get some parcels that have a problem. If you have allowed enough time for delivery as stated in the previous question and your parcel has still not arrived the following possibilities could be. The package is stuck in customs in the post office the package was lost stolen delivered to your neighbor delivered to the wrong address due to incorrect address on your order or error on behalf of the carrier you live in a condo suite or apartment and the package is in the main office or if you live in a house its possible that the package is at your local post office. In any case we will find out the parcels whereabouts. Please contact us at ukhair@hanmail.net so we can open an investigation/trace and provide you with your options immediately.

  • When will my special or back order arrive?

Back ordered items are products that are out of stock but still available for order. As soon as the product becomes available we will be able to ship the merchandise to you the same day we receive it. Exactly when we will be able to ship your special or
back order will be marked on the item description in bold.

  • I recently sent my order through the mail. Will I receive my order?

Once we receive your order in the mail we will contact you and inform you that we have received your order and process it immediately. If a personal check was sent we will dispatch your order as soon as your check clears which can take up to 14 business days.

5) ORDER ARRIVED RELATED QUESTIONS

  • An item is missing from my order what should I do?

If you feel that you are missing an item or part in error on our part Please leave your massage on the “Q&A” board ASAP.

 

  • I received the wrong order what should I do?

If you feel that you have received the wrong order in error on our part Please leave your massage on the “Q&A” board ASAP.

  • I need a copy of my receipt or invoice.


Please open and print your receipt that was sent by PayPal after your order to your inbox. You should have also received an invoice with your parcel. If you don’t have it you can request one by email and we will forward a copy to you.

6) SHEAR MAINTENANCE / SHARPENING RELATED QUESTIONS

  • I have received my order and would like to get the most out of my scissors how should I maintain them?

Please refer to scissors care guide that was included with your order. Caring for your
scissors is an important practice in order to get the best performance and longest life
out of your scissors. Not caring for your scissors can also void your DESIGNDOO warranty.

Please leave your massage on the “After service” board

 

  • How often should I have my scissors sharpened?

The number of haircuts you can expect from each sharpening varies widely. The
major factors that have an impact are; the quality of steel in your scissors blade the
care you take of your scissors the amount of dry hair dirty hair chemically treated
hair and course hair you cut. Sometimes a DESIGNDOO scissors needs to be sharpened after only 6 months but other times you won't need it for years!
If are unsure please contact us and we will be glad to help you.

  • I would like to sharpen/service my DESIGNDOO Scissors where should I go?

You can send your scissors to us for sharpening or servicing. We charge a
service fee per scissors which includes return shipping fee (for 2 weeks $70 or 4weeks $35) it is Includes service mentioned above and next day AIR return
Sharpening aligning balancing and cleaning all performed to factory specifications. All work is guaranteed and is done by our master blade smith with over 30 years experience. Sharpening your scissors through a non-authorized sharpener may void your warranty if they are damaged or not sharpened properly. Do not take the risk!

The time frame depends on where you’re located how fast we
receive your scissors and what type of service you choose. The service process
from the time we receive your scissors to when we ship them back usually takes
2weeks business days. How fast we receive your scissors and how fast they arrive
depend on which type of service you choose. Total turnaround time for our
general service is usually 3-4 weeks. Priority service is also available.

Please leave your massage on the “After service” board before sending the parcel of Damaged Scissors. All proceeds order we will inform you via the answer.

 

*how much do you charge for Sharpening & Service Package?

 

Sharpening & Service Package Price -Includes service mentioned above and return S&H (includes return shipping fee)

(It is available the repair other brand name products at the same price.)

 

One pair of scissors-US $35

Two pair of scissors-US $45

Three pair of scissors-US $55

Four pair of scissors-US $65

 

*How to pay repair charge?

 

1.Go to Category Blunt Cut
2.Click on the
repair request at the bottom of the shelf products
3.To
determine the quantity purchased
4.To
purchase a repair products on the bottom shelf.

5. Leave your massage on the “After service” board

 



*I dropped my shears. I would still like to use my DESIGNDOO Scissors what can I do?

We have a good housekeeping policy to further protect you against this. Please
contact us if you have dropped your scissors. Please leave your massage on the “After service” board and we will be glad to assist you.

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